1. Engagement
By submitting payment for any CareerAscend package, you enter into a service agreement defined by the package scope and turnaround communicated on the pricing page or in your custom quote.
2. Scope & deliverables
Each package lists exactly what's included. Work outside that scope (additional resumes, extra revisions beyond the included rounds, expedited timelines) is quoted separately before any work begins.
3. Client cooperation
Delivery timelines start once you've returned the intake questionnaire and supporting materials. Delayed responses from your side may extend the published turnaround proportionally.
4. Revisions
Each package includes a defined number of revision rounds within 14 days of first delivery. Revisions requested after that window or beyond the included rounds are billed at our standard hourly rate.
5. Intellectual property
Upon final payment, you receive full ownership of the deliverables. CareerAscend retains the right to display anonymized samples of the work for portfolio purposes unless you opt out in writing.
6. Outcomes
While our methods are proven, we cannot guarantee specific employment outcomes. Hiring decisions depend on many factors outside the control of any career service. See our Refund Policy for our satisfaction commitments.
7. Liability
CareerAscend's total liability for any claim is limited to the amount paid for the engagement giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
8. Governing law
These terms are governed by the laws of the Province of Ontario, Canada. Disputes will be resolved through good-faith negotiation, then mediation, before any other action.