30-day money-back guarantee
Services provided by Roheem Rasak, trading as CareerAscend, are backed by a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date. We will work with you in good faith on revisions first, but a refund remains available within the 30-day window.
How to request a refund
Email us at hello@careerascendpro.com with your name, the email used for your project, and your order details.
- We review refund requests within 2 business days.
- Approved refunds are returned through the same or an agreed alternative payment method.
Approved refunds are returned to your original payment method. Processing times depend on your bank or card issuer.
What's covered
The 30-day guarantee applies to dissatisfaction with the deliverables themselves. Refunds are not based on a specific employment outcome (or lack thereof), since hiring decisions depend on many factors outside any career service's control.
Chargebacks
If you have a concern about a charge, please contact us first — most issues are resolved within a day or two and we'd much rather make it right than have you go through your bank.